ORDER: Once you complete an order with MELANIE MARiE, we will notify you via email to reconfirm your order.

CANCELLATION: If you would like to cancel an order please send us an email immediately after it is placed or within 24 hours.

SHIPPING: The orders are shipped via UPS, all orders are shipped ground unless otherwise specified by customer. Orders received after 4 pm EST will be processed the next day. For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses. All handbags are made to order, please allow 3 weeks for items to ship.

PAYMENTS: We accept all major credit cards (Visa, MasterCard, Amex, Discover) Credit card information is verified prior to order processing.

PRIVACY: Our site is secured, and we guarantee your privacy.

REPAIRS: MELANIE MARiE stands behind the quality of all of its products.
We will repair your items, while some charges may apply. Repairs are only made within one year after receipt of purchase. We will be more than happy to repair your items as long as the damage sustained was a defect of the manufacturing process and not caused by the customer. If you would like a refund, you must send back whatever items you do not want in the same condition as you received them within 14 days of purchase. After the 14 days you will be eligible for a credit. You will receive a refund within 30 days of MM’s receipt of the items.

HANDBAG RECOMMENDED CARE: An authentic MELANIE MARiE bag is made of natural leather. Slight differences in colors and textures are characteristics of natural leather. Special care is advised for treated colors (embossed, metallic, suede etc). Periodically, dust your bag off with a damp white non- abrasive cloth. Do not saturate the bag in water and please let the bag air dry. We recommend your bag be treated by a leather professional.

ISSUES WITH ORDER: If an item that you ordered is unavailable or there are any issues with your order, we will notify you via email.

For any other questions, please email contact us.