FAQ

Once you complete an order with MELANIE MARiE, we will notify you via email to re-confirm your order. Custom orders take up to 13 business days to complete.  Due to overwhelming amounts of orders, the turn around time may be slowed down.

If you would like to cancel an order please send us an email immediately after it is placed or within 24 hours.

The orders are shipped via USPS, all orders are shipped ground unless otherwise specified by customer. All items outside of custom orders generally take up to a week to make and ship.

We do ship internationally. Please note that due to custom procedures in different countries, shipping may take longer. International shipping costs will have an extra charge.

We accept all major credit cards (Visa, MasterCard, Amex, Discover) and paypal. Credit card information is verified prior to order processing.

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Our site is secured, and we guarantee your privacy.

MELANIE MARiE stands behind the quality of all of its products. We will repair your items, while some charges may apply. Repairs are only made within one month (for custom accessories)/ one year (for handbags) after receipt of purchase. We will be more than happy to repair your items as long as the damage sustained was a defect of the manufacturing process and not caused by the customer.

All sales are final.  Please note that custom orders are final sale and may not be exchanged. NOTE: Shipping and handling and customs charges are non-refundable.

An authentic MELANIE MARiE bag is made of natural leather. Slight differences in colors and textures are characteristics of natural leather. Special care is advised for treated colors (embossed, metallic, suede etc). Periodically, dust your bag off with a damp white non- abrasive cloth. Do not saturate the bag in water and please let the bag air dry. We recommend your bag be treated by a leather professional.

If an item that you ordered is unavailable or there are any issues with your order, we will notify you via email.

From time to time we will offer promotional sales and discount codes. Make sure you sign up to the newsletter and keep up to date with MM's Facebook, twitter and instagram page.

For any other questions, please contact us.